Terms of Service

NiWa is an enterprise communication automation platform that enables businesses to automate customer communication through the official WhatsApp Business Platform, APIs, AI automation, integrations, and workflow management.

You must:

• Be at least 18 years old.
• Have authority to represent your organization.
• Provide accurate account information.

You are responsible for:

• Maintaining account security.
• Protecting login credentials.
• Activities performed using your account.

Notify us immediately if unauthorized access occurs.

NiWa integrates with the official WhatsApp Business Platform.

Customers are responsible for complying with Meta's WhatsApp Business Terms, Commerce Policies, Messaging Policies, and applicable laws.

NiWa does not control Meta's platform or policies.

You agree not to:

• Send spam
• Send unlawful content
• Harass users
• Misrepresent your identity
• Violate intellectual property rights
• Distribute malware
• Interfere with platform security
• Circumvent usage limitations

Violation may result in suspension or termination.

Some features require a paid subscription.

Charges may include:

• Platform subscription fees
• WhatsApp Business messaging charges
• Additional services purchased

Pricing may change with prior notice.

Customers retain ownership of their business data.

NiWa processes data only to provide requested services.

NiWa, including its software, branding, design, documentation, and content, is owned by Easesmith and protected under applicable intellectual property laws.

Customers retain ownership of their own content and data.

We strive to provide reliable services but do not guarantee uninterrupted availability.

Maintenance, third-party outages, or technical issues may temporarily affect the platform.

NiWa integrates with external platforms including:

• Meta
• CRM software
• ERP software
• Cloud providers
• Payment providers

NiWa is not responsible for the availability or actions of third-party services.

To the maximum extent permitted by law:

• NiWa is provided "as is."
• We are not liable for indirect, incidental, special, or consequential damages.
• Our liability shall not exceed the fees paid by you during the preceding twelve (12) months for the affected services.

Nothing in these Terms excludes liability that cannot legally be excluded.

We may suspend or terminate accounts that:

• Violate these Terms.
• Engage in illegal activities.
• Abuse the platform.
• Threaten platform security.

Customers may terminate their account at any time, subject to any applicable subscription terms.

We may revise these Terms periodically.

Continued use of NiWa constitutes acceptance of updated Terms.

These Terms shall be governed by the laws of India.

Any disputes shall be subject to the exclusive jurisdiction of the courts located in Varanasi, Uttar Pradesh, India, unless otherwise required by applicable law.

NiWa

A Product by Easesmith

Email: support@easesmith.com

Website: https://www.easesmith.com